Privacy Policy

1. Introduction and Scope

hoki67 ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://hoki67.cam, use our mobile applications, or engage with our online casino and sports betting services (collectively, the "Platform").

This Privacy Policy applies to all users of the hoki67 Platform, including residents of Indonesia who create accounts, place bets, play casino games, or otherwise interact with our services. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform. This Privacy Policy should be read in conjunction with our Terms & Conditions and other applicable policies.

2. Data Controller Information

hoki67 acts as the data controller responsible for your personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data in accordance with applicable Indonesian data protection laws and international privacy standards.

For any questions, concerns, or requests related to your personal data or this Privacy Policy, you may contact our Data Protection Officer through the contact channels specified in Section 14 of this Privacy Policy.

3. Information We Collect

3.1 Information You Provide Directly

When you register an account on hoki67, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details, transaction history, and deposit/withdrawal records.
• Verification Documents: Copies of government-issued identification documents (Indonesian KTP, passport), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Account Credentials: Username, password, and security questions/answers.
• Communication Data: Content of correspondence with our customer support team via live chat, email, WhatsApp, or in-app messaging.

3.2 Information Collected Automatically

When you access and use the hoki67 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and mobile network information.
• Usage Data: Pages visited, features accessed, games played, bets placed, time spent on the Platform, clickstream data, and interaction patterns.
• Location Information: IP address, geolocation data (with your consent), and time zone information to verify that you are accessing the Platform from within Indonesia.
• Transaction Data: Detailed records of all deposits, withdrawals, bets, winnings, losses, bonus claims, and account balance changes.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies as detailed in Section 10 of this Privacy Policy.

3.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions that facilitate deposits and withdrawals (BCA, BRI, BNI, Mandiri, e-wallet providers).
• Identity verification and fraud prevention service providers that confirm your identity and assess risk.
• Game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) who supply gameplay data and results.
• Marketing partners and affiliate networks that refer users to our Platform.
• Social media platforms if you choose to link your social media accounts to your hoki67 account.

4. How We Use Your Information

hoki67 processes your personal information for the following purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your user account.
• Processing deposits, withdrawals, and other financial transactions.
• Enabling you to place bets on sports events including football (bandar bola), play casino games, participate in live dealer games, and engage with other gambling products.
• Managing bonuses, promotions, and loyalty rewards.
• Providing customer support and responding to your inquiries.
• Communicating important account information, service updates, and policy changes.

4.2 Verification and Compliance

• Verifying your identity and age to ensure compliance with the 21+ age restriction.
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by applicable laws and regulations.
• Detecting and preventing fraud, unauthorized access, and other illegal activities.
• Ensuring compliance with responsible gaming policies and self-exclusion programs.
• Meeting legal and regulatory obligations under Indonesian law.

4.3 Platform Improvement and Analytics

• Analyzing usage patterns and player behavior to improve the Platform's functionality, user experience, and game offerings.
• Conducting research and statistical analysis to understand player preferences.
• Testing new features, games, and promotional campaigns.
• Troubleshooting technical issues and optimizing Platform performance.

4.4 Marketing and Personalization

• Sending promotional communications about new games, bonuses, tournaments, and special offers (with your consent where required).
• Personalizing content, game recommendations, and promotional offers based on your preferences and playing history.
• Conducting market research and surveys to better understand our users' needs.

5. Legal Basis for Processing

hoki67 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to provide you with gambling services under the Terms & Conditions you accepted when registering.
• Legal Obligation: Processing is required to comply with applicable Indonesian laws, including identity verification requirements, anti-money laundering regulations, tax laws, and gambling licensing obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security maintenance, Platform improvement, and customer service, provided such interests are not overridden by your fundamental rights.
• Consent: Where required by law, we obtain your explicit consent before processing personal data for specific purposes such as marketing communications or location tracking.

6. Information Sharing and Disclosure

6.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering services to you:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other software suppliers that power our casino games and live dealer tables.
• Identity Verification Services: Third-party providers that verify your identity documents and conduct fraud prevention checks.
• Customer Support Platforms: Software providers that enable our live chat, email, and ticketing systems.
• Cloud Hosting Services: Infrastructure providers that host our servers and store data securely.
• Analytics Providers: Services that help us analyze usage patterns and improve the Platform.

All third-party service providers are contractually obligated to protect your data in accordance with this Privacy Policy and applicable laws. They may only use your information to perform services on our behalf and are prohibited from using or disclosing it for any other purpose.

6.2 Legal Requirements and Protection of Rights

We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or governmental requests.
• Enforce our Terms & Conditions and other agreements.
• Protect the rights, property, or safety of hoki67, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Respond to claims that content violates third-party rights.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

6.4 No Sale of Personal Data

hoki67 does not sell, rent, or lease your personal information to third parties for their own marketing purposes.

7. Data Retention

hoki67 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

• Account Information: For the duration of your active account plus seven (7) years after account closure to comply with financial record-keeping requirements and legal obligations.
• Transaction Records: For seven (7) years after the transaction date to comply with tax laws and anti-money laundering regulations.
• Identity Verification Documents: For seven (7) years after account closure or as required by Indonesian KYC and AML regulations.
• Communication Records: For three (3) years after the last communication to address potential disputes and improve customer service.
• Marketing Consent Records: Until you withdraw consent, plus three (3) years to demonstrate compliance with consent requirements.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Security Measures

hoki67 implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption (256-bit encryption). Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who require access to perform their job functions. All employees with access to personal data are bound by confidentiality obligations.
• Authentication: User accounts are protected by secure password requirements and optional two-factor authentication (2FA).
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from cyber threats.
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways. hoki67 does not store complete payment card information.
• Regular Testing: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security gaps.
• Incident Response: We maintain incident response procedures to quickly address any data security breaches and notify affected users as required by law.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly if we discover any breach that compromises your personal information.

9. Your Privacy Rights

Under Indonesian data protection laws and international privacy principles, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information we hold. You can access most of your account information by logging into your hoki67 account dashboard.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings or by contacting customer support.

9.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations.

9.4 Right to Restrict Processing

You have the right to request that we restrict processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting customer support.

9.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information in Section 14. We will respond to your request within thirty (30) days. We may require verification of your identity before processing your request to ensure security.

10. Cookies and Tracking Technologies

hoki67 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including session management, authentication, and security features.
• Performance Cookies: Collect anonymous information about how users interact with the Platform to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

10.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect the functionality of the Platform and prevent you from using certain features.

11. International Data Transfers

While hoki67 primarily serves users in Indonesia, your personal information may be transferred to and processed in countries outside Indonesia where our service providers and partners operate. These countries may have different data protection laws than Indonesia.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We require all recipients of your personal information to provide at least the same level of protection as described in this Privacy Policy.

12. Children's Privacy

hoki67 is strictly an adult-only gambling platform. Our services are not intended for individuals under the age of 21 years. We do not knowingly collect personal information from anyone under the age of 21.

If we discover that we have inadvertently collected personal information from an individual under 21 years of age, we will immediately delete that information from our systems and permanently close the associated account. Any funds in such accounts will be forfeited.

If you believe we have collected information from someone under 21, please contact us immediately using the contact information in Section 14.

13. Changes to This Privacy Policy

hoki67 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Provide notice through the Platform, via email to registered users, or through other appropriate communication channels.
• Where required by law, obtain your consent to the revised Privacy Policy.

Your continued use of the hoki67 Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us through the following channels:

• Email: [email protected] (Data Protection Inquiries: [email protected])
• Live Chat: Available 24/7 through the hoki67 Platform
• WhatsApp: +62 812 3456 7890 (available daily 08:00-24:00 WIB)
• In-App Messaging: Available through your account dashboard

Our Data Protection Officer will respond to privacy-related inquiries within thirty (30) days. For urgent security concerns, please use the live chat feature for immediate assistance.

IMPORTANT NOTICE: By using hoki67, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the highest standards of data protection and security.